ViewSonic Projector: Limited Warranty

This document describes the warranty terms for all ViewSonic Projector products.

What the warranty covers

ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement products or parts may include remanufactured or refurbished parts or components.

How long the warranty is effective

ViewSonic Projector products come with on-site pick and drop limited warranty on parts and labor as below:

Projector Type

Model

PJ Warranty

Light source Warranty

Light source

LED

Other models

2 years

2 years

LS Series

3 years

3 Years

LASER

All

3 years

5 years

Lamp

All

2 years

1 year or 1000 hours whichever comes first
  • ViewSonic Laser Projector cover a three (3) years pick & drop service and warranted for five (5) years on laser light source, effective on 1st May 2021.

Lamp is consumable parts, can be claimed warranty service only when lamp is defect (fail to light up). Brightness decrease is not covered by warranty.

Accessory, Battery: one (1) year limited warranty

In all circumstances the user must ensure that the projector is packed in appropriate packing. Any damage due to improper packing will be chargeable to the customer.

Warranty of those Products that are not under said provisions will be confirmed between the Parties of this Agreement in written form additionally.

Who the warranty protects

This warranty is valid only for the first consumer purchaser.
No global warranty. Customer need to pay for service if purchased from other region.

What the warranty does not cover

  • Any product on which the serial number has been defaced, modified or removed.
  • Damage, deterioration or malfunction resulting from:
    • Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
    • Repair or attempted repair by anyone not authorized by ViewSonic.
    • Any damage of the product due to shipment.
    • Removal or installation of the product.
    • Causes external to the product, such as electric power fluctuations or failure.
    • Use of supplies or parts not meeting ViewSonic's specifications.
    • Normal wear and tear.
    • Any other cause which does not relate to a product defect.
  • Removal, installation, and set-up service charges

Limitation of implied warranties

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of damages

VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:

  • DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
  • ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE
  • ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY

Effect of local law

This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.

Sales outside Malaysia

For ViewSonic products sold outside Malaysia, contact your ViewSonic dealer or ViewSonic for warranty information and service.

Life Support

ViewSonic does not recommend the use of its UPS products for life support equipment or direct patient care where failure of a UPS product could cause failure of or diminished effectiveness of the life support equipment or patient care.

Call ViewSonic Customer Support

Highpoint Service Network Sdn Bhd
No. 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor, Malaysia.
Operation Hour: 9:00am to 6:00pm / Monday to Friday
Toll-Free line: 1800 88 8997
E-Mail : Service.MY@viewsonic.com