ViewSonic LCD Display: Limited Warranty
This document describes the warranty terms for all ViewSonic LCD products.
What the warranty covers
ViewSonic warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic will, at its sole option, repair or replace the product with a similar product. Replacement products or parts may include remanufactured or refurbished parts or components.
How long the warranty is effective
ViewSonic LCD monitors cover three (3) years pick & drop service with limited warranty on parts and labor subjected to:
- Pixel warranty criteria :
- 17" - 19" LCD: 3 bright pixels, 3 dark pixels, or a combination of 3.
- 20" & greater LCD: 5 bright pixels, 5 dark pixels, or a combination of 5.
- Minimum 2 pixels and above will be 1 to 1 exchanged within 7 days.
More information on LCD pixel
In all circumstances the user must ensure that the Monitor is packed in appropriate packing. Any damage due to improper packing will be chargeable to the customer.
Who the warranty protects
This warranty is valid only for the first consumer purchaser.
What the warranty does not cover
- Any product on which the serial number has been defaced, modified or removed.
- Damage, deterioration or malfunction resulting from:
- Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
- Repair or attempted repair by anyone not authorized by ViewSonic.
- Any damage of the product due to shipment.
- Removal or installation of the product.
- Causes external to the product, such as electric power fluctuations or failure.
- Use of supplies or parts not meeting ViewSonic's specifications.
- Normal wear and tear.
- Any other cause which does not relate to a product defect.
- Removal, installation, and set-up service charges
Limitation of implied warranties
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Exclusion of damages
VIEWSONIC'S LIABILITY IS LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE PRODUCT. VIEWSONIC SHALL NOT BE LIABLE FOR:
- DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.
- ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE
- ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY
Effect of local law
This warranty gives you specific legal rights, and you may also have other rights which vary from locality to locality. Some localities do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside Malaysia
For ViewSonic products sold outside Malaysia, contact your ViewSonic dealer or ViewSonic for warranty information and service.
Life Support
ViewSonic does not recommend the use of its UPS products for life support equipment or direct patient care where failure of a UPS product could cause failure of or diminished effectiveness of the life support equipment or patient care.
Call ViewSonic Customer Support
Highpoint Service Network Sdn Bhd
No. 1, Jalan TP6, Sime UEP Industrial Park, 47600 Subang Jaya, Selangor, Malaysia.
Operation Hour: 9:00am to 6:00pm / Monday to Friday
Toll-Free line: 1800 88 8997
E-Mail : Service.MY@viewsonic.com
LCD display: LCD pixel criteria
This article has detail description on how ViewSonic defines LCD pixel criteria for warranty of LCD flat-panel displays.
ViewSonic is committed to customer satisfaction by providing the highest quality products in the industry. The result is that our LCD displays generally have very few non-performing pixels. For example, an 18" SXGA (1280 x 1024) display has nearly 4 million sub-pixels. A product exhibiting 7 non-performing pixels would equate to an extremely small 0.00018 percent of the total sub-pixels.
(1280 Horizontal Pixels) * (1024 Vertical Pixels) * (3 sub-pixels per pixel) = 3,932,160 sub-pixels
[(7 non-performing pixels) / (3,932,160 sub-pixels)] * 100% = 0.00018%
To ensure the highest performing displays, ViewSonic sets limits as to the allowable number of pixel anomalies. ViewSonic has adopted the following pixel criteria to supplement our existing three-year limited warranty. This policy applies to all ViewSonic LCD displays during the warranty period.
It is possible that any replacement display may also have some non-performing sub-pixels. This should be considered when requesting a warranty exchange.
Explanation
A pixel or picture element, is composed of three sub-pixels in the primary colors of red, green, and blue. At each pixel position in an AMLCD (active matrix liquid crystal display) flat screen monitor, three cells of liquid crystal material form the red, green and blue sub-pixels that together allow the full range of colors to be displayed. Individual transistors are arranged in an array on the rear glass to control each sub-pixel. An anomaly on any one of these individual transistors will cause a bright or dark pixel to appear. These anomalies generally occur only during manufacturing, and additional bright or dark pixels should not appear over time.
The allowable number of non-performing pixels has a direct impact on the yield of the process. If the industry attempted to set a zero standard, the current manufacturing yield would be so low that the cost of an LCD display would be many times higher than it is today. Luckily, most customers and applications are tolerant of a low level of non-performing pixels and prefer the lower cost that the existing standards allow.