Improve Customer Fidelity with a Digital Touch
ViewSonic provides touch screen solutions for queue management, digital signature solutions that enables an all-in-one secure document workflow, providing an opportunity for banks and financial institutions to make dramatic improvements in process efficiency and customer experience.
- Tim Wang, Huaxing Bank
Touch Screen Monitors for Queue Management
Self-Serve with Interactive Touch Screens
ViewSonic’s touch screens can be used as a self-service point to save time for you and your customers. Make sure everyone gets the help they need, right from the moment they arrive
Deliberate selections made easy
Use our touch screen monitors to ensure you speak to the right department
Streamline the customer experience
Speed up the customer service lines by clearly communicating the ‘who’, ‘what’, ‘where’, and ‘when’ of each encounter
Pen Display for Better Customer Experience
Draw and make annotations
Bank tellers and clients can directly write on the pen display as if it were writing on pen and paper. This function is useful for filling out general forms and basic information. All annotations will be saved in the document. Users could choose between different pen color and sizes.
Signing and saving agreements
Customer signs the document and their biometric data will be encrypted then the signature is saved.
Verification of digital documents
All signed documents are sealed with a Certificate Authority veriftying identity of the document. A copy of the e-document will be email to the customer.
Benefits
Digitizing Transaction Slips
Basic withdrawal/deposit forms could now be digitized into electronic forms for customers to fill out and sign, saving your bank 300-400 sheets/day.
Fast Document Retrieval
A bank uses about 300-400 sheets/day to be stored in the storage room. By using digital signatures, documents are saved on the server and pulling up historical data is just a matter of minutes. Whereas finding a previous transaction slip in the storage room will waste approximately 20 minutes.
Serve Customers Faster
Serve customers and clients faster by pulling out agreement or forms on the pen display for them to sign instead of wasting time printing.
ViewSonic Solutions Since 2016
Learn how work effiency increased from 205 to 30% at China's Zhejiang Min Tai Commercial Bank after implementing ViewSonic Pen Displays
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Using ViewSonic Pen Solutions Since 2016
Guangdong Hua Xing Bank shares with us the documents that have converted electronically and how using pen displays has helped their bank become more efficient.
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Usage Cases and Scenarios for Banking and Financial Services
SECURITY
A Secure and Easy Banking Process
Opening a bank account usually takes an average of 30-40 minutes per customer due to number of paperwork involved. Bank tellers need to prepare all the necessary documents, and customers need to fill out all the details and sign at least 3-5 times. By using touch screen solutions and digital signatures for daily banking services, staff will be more efficient and serve customers faster with a new form of digital experience.
SECURITY & COMPLIANCE
With AES256 and RSA 2048, we ensure your entire customer’s private information is protected. All signatures undergo double encryption according to the highest industry standards.
EASY IMPLEMENTATION
Implementing touch screen monitor and digital signature solutions is an easy process. With hardware and software ready, our experienced guides will help your bank with the set up. Documents and data can be easily integrated with our software and ready to use.
BOOSTS BRAND IMAGE
Reducing paper and printing costs is environmentally friendly and leaves your bank with a positive brand image.
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