1. Log into the website using your email address and password 2. Click on your account name in the top right corner of the screen 3. Select "Account" 4. Scroll down and click on the "Change" button under the "Account Information and Access" 5. Enter your old and new password, then enter it again to confirm and press "Change" If you can'...
1. Fill in your registered email here. 2. Check your mailbox and find the verification code. If you have not received the verification email, please check your "Spam" or "Trash" folders. 3. Fill in your verification code and reset your password. 4. Login with your new password.
At the moment, upgrading or downgrading your subscription plan online during an active subscription period is not available. However, rest assured that our dedicated support team is available to assist you with any questions or concerns you may have. Contact us today for further guidance on how to make the most out of your UNIVERSE subscription!
UNIVERSE provides users with the option to purchase paid services, including one-time purchases and subscription-based services that are periodically renewed. Refunds for these services are only provided if required by law. You are free to cancel your paid subscriptions at any point in time, and this will prevent any future charges from the nex...
Important to know At this time, please note that users who have created their UNIVERSE account via Google (SSO) will not be able to purchase a UNIVERSE subscription plan. However, our team is actively working to expand our payment options to provide a seamless experience for all UNIVERSE users. Stay tuned for exciting updates and new features ...
Important to know In order to prevent being charged for an additional billing cycle, it is important to cancel your plan at least one day prior to your next payment date. If you have missed the cancellation deadline and have already been cha...
While we do not currently offer in-person training, we are committed to providing you with all the resources you need to make the most out of your experience with UNIVERSE. Our comprehensive video tutorials and user manual are designed to guide you through every step of your journey with us. Explore the endless possibilities of UNIVERSE today w...
UNIVERSE currently offers customer support services solely through the "Contact Us" form on our website. Regrettably, we do not provide phone or live chat support at this time. Should you wish to schedule a demo, explore a partnership, or have any inquiries, please navigate to our "Contact Us" page and select the appropriate service and platfor...