Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App. We are aware of this issue and currently workin...
Stuck or twinkling pixels on the projected image may be due to a defective DMD chip. These pixels can show up as bright, dark or twinkling points. They look similar to pixel defects on LCD displays. This cannot be fixed by the end user and must be sent in for service. Contact ViewSonic Customer Care to verify if your unit qualifies for warrant...
Each product has its own list of compatible video, audio and image formats. The best way to know what file type is specifically supported by your product is to look in the user guide for your particular model.
1. Press the menu button on the projector or the remote control and then navigate to the Advanced Settings. 2. Select to restore factory default settings. Note: Some models may have the reset option in a slightly different location. Please check the user guide for specific steps.
1.If spot is only visible when projected image in defocus, it would not impact usage. 2.If spot is visible when projected image in focus, please contact ViewSonic Service center for help.
The projector's image size is determined by the distance between the projector itself and the screen. You can adjust the screen size by repositioning the projector, the image size and the distance needed will be shown in the projector user's manual. Some projectors also come with a zoom ring for the finer adjustment.
Please refer to this FAQ.
Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the native resolution if the video source that is being used can support it. Digital signals (HDMI, DisplayPort) normally produce sharper images. If you are using a VGA or analog signal try to s...
If you are experiencing problems using HDMI input: Confirm the HDMI input is selected. Plug in the projector first, and then turn on the PC. Replace the HDMI cable, sometimes a cable may go bad. Try another signal type if available for example: VGA, DVI, DisplayPort. Test the projector on a different computer with a HDMI port to make sure...
Usually this is related to unmatched output resolution setting and content. For example, setting 720P resolution output to a 4K projector or playing a 720P video on a 4K projector in full screen would cause pixelated. Please make sure to set recommended resolution by referring to this FAQ.