The input source auto detect function is only supported by specific model of monitors. Please refer to the user guide to confirm this feature. If your monitor supports this feature, it will be disabled by default. Please make sure to enable it within the OSD menu.
Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the in...
Since OSD pivot function in the OSD menu only affects the OSD menu itself. Please also install vDisplay Manager in your operating system so that your operating system screen can automatically rotate with the monitor’s orientation.
The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monito...
Please open the OSD menu and navigate into “Input Select”. Then, select Auto-Detect and make sure it is set to ON.
The monitor’s OSD pivot function is only effective for the OSD window itself. Additionally, the vDisplay Manager software will be required for the operating system to automatically adjust the monitor’s orientation.
You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac 1.Mac with Thunderbolt 2: Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input. 2.Mac with Thunderbolt 3: Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode betw...
Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor. If your graphic card is capable of DisplayPort 1.1, please follow these steps and adjust monitor setting: “Menu >> Setup Menu >> DisplayPort 1.2 Off”.
As of Dec. 8 2020, below VP models support Auto Pivot function. VP2458, VP2468, VP2468a, VP2768, VP2768a, VP2785-4K VP2768-4K, VP2785-2K, VP2771, VP2775, VP3268-4K. Please refer to below steps to enable the function. 1.Download and install vDisplay Manager. 2.Follow UG for connection and setting. 3.Enable DDC/CI in monitor OSD to...
This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be. In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.