Windows update may cause some issues with screen resolution setting being lost, Please follow below steps to change the resolution of the screen and check: Type Change screen resolution in the Search box from the desktop and click Change screen resolution of the display. Under Display Resolution select Recommended resolution. A wi...
Make sure the signal cable is securely connected. 2.Try another video input source or cable or device to crosscheck. 3.Check the current resolution and refresh rate set in the graphic card or video source is compatible with the projector. You can refer to refresh rate setting video. How t...
Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the native resolution if the video source that is being used can support it. Digital signals (HDMI, DisplayPort) normally produce sharper images. If you are using a VGA or analog signal try to s...
Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App. We are aware of this issue and currently workin...
Please do the following check: Make sure there are no obstructions in the way of the IR receiver on the device. Move closer to the receiver (within 23 feet) or change the angle (within 30 degrees) to the receiver. Replace the batteries. Even if lights on the remote control are on, weak batteries may still cause the remote control to oper...
To clean the projector lens, do the following: Apply a non-abrasive camera lens cleaner to a soft, lint-free cloth. Do NOT spray the cleaner directly onto the lens. Avoid abrasive cleaners/solvent, as they may permanently damage the lens. In a circular motion gently wipe the lens clean. Replace lens cap if projector is not to be used.
Please refer to this FAQ.
When a digital signal is connected (e.g. HDMI, DisplayPort, DVI), there are certain options greyed out in OSD menu as preset settings that cannot be changed. Those greyed out settings will be available when an analog signal (e.g. VGA) is connected.
Please refer to this FAQ: How to solve the overscan problem with my monitor?
There are some possible reasons caused, please check below first: <Airflow> Air Flow is important for cooling: Please make sure the intake and exhaust vents are free from obstruction. Make sure the projector is not enclosed or right against a wall - it needs ventilation space. Don’t place the projector on top of other electr...