iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format).

 

To see photos/videos taken with iOS devices, please change the camera format settings of the iOS device.

 

Go to: Settings > Camera > Formats > Most Compatible


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Photos and videos taken will then be stored in JPEG and H.264 formats respectively, both of which are natively supported by Windows.

Last modified: พ.ย. 2022

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