How do I find the help page for myViewBoard?

Please follow below instrucon to see help page. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Go to myViewBoard.com Help page"

Why showing duplicate mouse cursor when sharing screen on myViewBoard Display?

For users to share screen to myViewBoard Display using Chrome based browser, duplicate mouse cursors will appear on the screen.  This is expected to be fixed in Auguest release from Chrome browser version 115. Please install and use Firefox browser instead to share screen to myViewBoard Display for temporary solution.

Which Android versions are supported on the myViewBoard app?

The myViewBoard app supports Android 5.0 and newer

Why can't I control the playback speed of my video?

Controlling the playback speed of video files encoded in the MPEG-2 format does not work if the system does not have the proper codec installed.  To fix the issue, download and install the 'MPEG-2 Video Extension' from the Microsoft Store before launching the myViewBoard application.

Why do I keep seeing error message "Access denied"?

You may be temporarily experiencing issues connecting to the internet or to our directory service servers.  Please check the following: 1. Make sure you have good Internet connectivity    Check to see if you are able to visit other websites normally (e.g., https://myViewBoard.com) 2. On your computer, disable and then enable the in...

What to do if I cannot find a participant in the cast moderation list?

Please follow below instruction to solve the issue: 1. Ask the participant to reconnect again 2. Turn off the casting function and turn it back on again, then ask the participant to reconnect

I cannot send my screen to ViewBoard with the Cast In function because of “myViewBoard extension is disabled” alert in Chrome

Since the Chrome extension is an application installed on your Chrome browser, the myViewBoard team will continuously update it in order to provide the best user experience. When you see the orange exclamation point icon (!) in the top right corner of your browser window (as seen below), please click “Accept permission”. After you accept permi...

The myViewBoard application seems blurry in extended large display setup.

Issue Description  Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...

How do I collect and show the PC's information?

Please follow below instruction to get PC information. Open myViewBoard for Windows Click "Settings menu" button Click "?" button Select url "Collect and show the PC's information"

Which web browser is the best for running myViewBoard.com?

It is suggested that you use Google Chrome Browser with myViewBoard.com as most features are only available on Chrome.