How to solve the overscan problem with my monitor?

If the image does not fill the screen of the monitor or if it looks like the image is slightly too big for the monitor, try below suggestion.   1.Adjust setting on the PC/laptop:   (1)Set native resolution of monitor in your PC/laptop's Display settings.   (2)Change Scaling in Display settings.   Use the graphic card software to change ...

How to manually install LED monitor drivers under Win10 64-bits?

If you're not able to install your monitor drivers with the driver pack "Standard Monitor Driver Signed Windows 10 x64 " downloaded from ViewSonic website, please follow below instruction to manually install Win10 x64 driver. 1. Download the attached ZIP file including monitor drivers to your PC and extract it. 2. Under "Control Panel",...

How to set landscape and portrait Mode?

Several ViewSonic LCD panels support both Landscape and Portrait modes.  If your LCD panel supports this feature, you can switch modes by turning the screen as shown in the diagram below. To change the image on the Windows Desktop, follow instructions below: Open the Start menu and click "Control Panel." Click "Adjust Screen Resolution"...

How to do color calibration with my monitor?

Please refer to this FAQ, find "Calibrate your display" section and follow the instruction.

Where to find serial number of the monitor?

The serial number can usually be found on the back or bottom of your product and is either 10 or 12 digits long. The serial number can also be found on the original box of the unit.

Why Auto Image Adjust function is gray out in monitor OSD?

When using a monitor in the digital (HDMI, DisplayPort) connection, Auto Image Adjust and Manual Image Adjust settings may be disabled. This is normal as the monitor will adjust itself when in the digital mode.

What to do when image is pixelated?

Set the resolution higher. Test the monitor on a different computer to isolate the problem.  Please follow the instructions below on how to change the resolution on a computer running Windows 10.   To change the resolution in Windows, do the following:  Right-click on an empty area of the Windows® desktop.  From the pop-up menu, select Di...

Why does image persistence occur with my LCD monitor?

Image persistence (or image retention) is a result of a stationary image being displayed for a long period of time.    <Correction>   Turn off the screen for hours.   <Prevention>   1. Set the display to turn off after a few minutes of system idle under ”Power & Sleep “ (Win10) or “Battery” (Macbook).      2. Turn off the monitor when ...

What to do if there is shadow or double image on screen?

This can be caused by a long cable or docking stations.   Longer cables may be prone to ghosting, lines, double images, or poor focus.  The improper shielding of the cables can cause a shadowing or ghosting effect also.    We recommend to check the video cable and, if possible, use HDMI Premium certificate cable for long distance connectio...

Why is there touch response randomly on my TD2220/TD2421 even nobody touches the screen?

These models are optical touch monitors which use two CMOS cameras (optical sensors) placed in the corners at the top of the screen as well as three reflectors (light strips). These cameras are used to look across the entire touch surface for touch events. When an object touches the screen, it blocks some of the light being received by the se...

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