Why am I not able to join Quiz from the Whiteboard Portal? (Safari, iPhone)

iPhone and iPad users have to enable pop-ups to join Quiz when using the Safari browser. Go to: Settings > Safari Find "Block Pop-ups". It is set to ON by default. Unblock it.

How to use Writing Recognition on ViewBoards and the VPC-A31.

*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard.   To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet.  If you see the below message, it indicates that a language pack has not been downloaded yet. ...

The myViewBoard application seems blurry in extended large display setup.

Issue Description  Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...

How to Activate Live Captions in myViewBoard.

The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by having an Entity admin contact myViewBoard Support. This feature is available exclusively to Entity accounts. Please note: The Live Caption feature is license-based and requires annual rene...

Why does Whiteboard for Windows v2.68.4 require admin privilege during software update?

When running "Whiteboard for Windows v2.68.4", you'll need to have admin privilege for software update.  We highly recommend UNINSTALLING v2.68.4.0 and downloading v2.68.6.0.exe (executable file) or the latest version from myViewBoard.com/downloads.  This updated version of the software resolves the admin privilege issue.

Why do large-sized Google Slides/Doc fail to download via Magic Box in Whiteboard?

Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard.    The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...

How to fix the 'Import Error' when importing docx files into Whiteboard

When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message:     If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...

How to resolve the issue of "image search" not found in Whiteboard?

myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import.   In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update.   The Whiteboard apps have been updated accordingly to fix this issu...

How to disable the cursor when writing on Whiteboard for Windows?

Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...

What prompts a GIF resize alert?

Since Whiteboard for Windows version v.2.69.3, the app will resize GIF files that exceed size limitations.   Therefore, users may see this prompt when opening their files or importing GIF images. If the GIF file exceeds 480 pixels in width or height or if the file size exceeds 600 KB, the GIF will be automatically resized. If you h...