How to solve “Out of range” when connecting PC/laptop to a projector?

Please refer to this FAQ.

The AC adapter for the projector does not work

Verify adapter plugged into a wall outlet Make sure the AC adapter is firmly and securely plugged into the wall outlet.  Although it may sound obvious, the adapter can become loose without even knowing.  If it's not plugged in all the way, it can make it seem like the adapter is not working, but it may just not be getting power from the wall...

How to mirror an iPad or an iPhone screen to a projector?

There are 2 ways to mirror from iPad, iPhone (4 or later), or iPod Touch (4th Gen or later):   1. Use an Apple original "Lightning Digital AV Adapter" or "USB-C Digital AV Multiport Adapter" to connect your device to a ViewSonic projector. You might encounter no signal if you don’t use APPLE original adapter.   2.If your projector is equipp...

There is no video when using HDMI port

If you are experiencing problems using HDMI input: Confirm the HDMI input is selected. Plug in the projector first, and then turn on the PC. Replace the HDMI cable, sometimes a cable may go bad. Try another signal type if available for example: VGA, DVI, DisplayPort. Test the projector on a different computer with a HDMI port to make sure...

Android mobile phones are unable to mirror cast via Google Home App.

Recently we've noticed an incompatibility issue between some ViewSonic smart projectors and Google Home App with the latest update. Some users might not see ViewSonic projectors on the device list when trying to mirror cast their Android mobile phone to ViewSonic projectors via Google Home App.  We are aware of this issue and currently workin...

The projector fan stays on after the unit has been turned off

On some projector models, the fan will remain on after the unit has been shut down and in standby mode. This is normal operation for any model with the network feature that had been enabled. The feature can be disabled by selecting Menu>Option>Network > Off. If the Network feature is enabled then expect the fan to remain on at a lower speed w...

What to do when my projector auto shuts down?

There are some possible reasons caused, please check below first:   <Airflow>        Air Flow is important for cooling:   Please make sure the intake and exhaust vents are free from obstruction. Make sure the projector is not enclosed or right against a wall - it needs ventilation space. Don’t place the projector on top of other electr...

How to restore the default settings on a projector?

1. Press the menu button on the projector or the remote control and then navigate to the Advanced Settings.   2. Select to restore factory default settings.   Note: Some models may have the reset option in a slightly different location. Please check the user guide for specific steps.

What to do if I can't mirror my screen after I updated the iOS version to iOS14?

Due to iOS14 compatibility issues, please follow below table for solution.   Model Solution X100-4K Install EAirPlay.apk and follow instruction X10-4K Update FW to V1.13 via OTA M2 Update FW to V1.0 via OTA M1+_G2/M1+_V Update FW to V1.04 via OTA M1 mini plus Update FW to V1.02 via OTA SOP URL: https://support.viewsonic.com/hel...

The image is out of focus

Make sure that you have set it to its native resolution. Check the user guide to determine what the native resolution of the display is and set it to the native resolution if  the video source that is being used can support it. Digital signals (HDMI, DisplayPort) normally produce sharper images. If you are using a VGA or analog signal try to s...