Direct View LED DisplaySupport - ViewSonic Mauritius

What should I do if the LED(s) on the DVLED display is unlit?

Answer: Please refer to the LED dead pixel specification in the User Manual to determine if it needs replacing, or contact the local service provider for proper assessment. Click each model to view detailed replacement specificationsDeactivated pixels determination for LED module replacement based on Acceptance Criteria for 1) whole dis...

What are the differences between TFT LCD and Direct View LED (dvLED)?

The core difference lies in the light source: TFT LCD uses a backlight filtered through liquid crystals, whereas dvLED features self-emissive pixels that turn on/off individually for superior contrast and efficiency. Comparison Highlights: Light Emission: TFT LCD requires a constant backlight, while dvLED is self-emissive, meaning each...

What is the Cabinet installation order of the DVLED Floor Stand configuration?

The Cabinet installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: Cabinet B moved to the left side of the floor stand bracket Ensured rear-cabinet mounting bracket is securely placed onto the top cross beam of the floor stand Ensured notches under the ...

What is the LED Module installation order of the DVLED Displays?

The LED Module installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the LED module installation order: Anti-static gloves worn Began handling with delicacy, following numbers marked on the box of each module Confirmed arrow facing upwards when installing the LE...

How do I remove LED Modules from the DVLED Display?

Solution Step 1: Wear anti-static gloves before handling the LED Modules. Step 2: Remove the Vacuum Suction Tool from the box and press its power switch to use it. Please charge it with the included power supply and make sure the vacuum suction tool is kept in a fully charged state. Step 3: Move the Vacuum Suction Tool to t...

Why is an entire column of LED Modules not on even though my DVLED Display is powered on?

DVLED Display with an entire column of unlit LED Modules. Answer: There may be poor connection or loose wiring with the connectors from the System Control Box to the LED Module adapter board. Solution The column's most bottom LED Module will need to be removed with the Vacuum Suction Tool in order to access the connectors. ...

How do I adjust the LED Module edge brightness on my DVLED Display?

When you find that the edge brightness of the LED module is different from that of the adjacent modules, the following procedure below can be followed in order to resolve the problem. Solution Step 1: Use the USB B-to-A cable and HDMI cable to connect the monitor to the computer, and switch the monitor's input source to HDMI. Step...

How do I set the DVLED Display to automatically update firmware?

Solution Step 1: Select the Settings from the Main Menu Step 2: Select "Upgrade" Step 3: Select "OTA Cloud Server" Step 4: Switch "Auto Updates" to on After turning on the automatic update setting, when the LED display is turning off, the automatic detection of firmware updates will occur. If the latest firm...

What is the Bracket installation order of the DVLED Wall-mount configuration?

The Bracket installation order varies from the Floor Stand configuration. Please follow the steps in the respective order for the Wall-mount configuration: Appropriate location and center point found for installation (e.g. upper bracket mounted at least two meters above the ground for a 135" LED display; for other display sizes, check corresp...

How do I install a DVLED display with a Floor Stand configuration?

Please refer to this link before beginning any Direct View LED Display installs. Solution Step 1: Install the Floor Stand Step 2: Install the System Control Box onto the Floor Stand Step 3: Install the Cabinets onto the Floor Stand, connect the System Control Box to the Cabinets Step 4: Install the LED Modules onto the Cabin...