Why is Chrome required?

myViewBoard uses WebRTC (Web Real-Time Communication) API to achieve screen sharing across various platforms such as Chromebook, PC, and Mac. Currently this can only be supported on Chrome.

Why is my video not playing when I import it to myViewBoard?

This may occur when you are importing .mpeg2 files. In order to play .mpeg2 files in myViewBoard for Windows, we need to decode the video. Identify your file: Right click on the video Left Click on Properties Identify your video file format under "Type of file" Download decode package here and ecode your video file after d...

After signing In, myViewBoard.com stays on the sign-in screen.

This issue may be due to the following: You may be experiencing issues connecting to the internet. Verify that you have an active internet connection first, then try again. The "myViewBoard.com" domain may have been blocked by your browser's ad blocker. To resolve the issue, disable your browser's ad blocker, or add "myViewBoard.com" to ...

Why can't I control the playback speed of my video?

Controlling the playback speed of video files encoded in the MPEG-2 format does not work if the system does not have the proper codec installed.  To fix the issue, download and install the 'MPEG-2 Video Extension' from the Microsoft Store before launching the myViewBoard application.

After exporting an image on the myViewBoard for Android app, why can't I find my recently exported image on my Android file system?

It's possible that the Android file explorer you are using has not refreshed the contents of the folder where the image has been exported.  If the file explorer supports it, perform a manual refresh of the folder, or force-close and re-open the Android file explorer app again.

How to request a file conversion

1.Select the File Conversion Request tile on the myViewBoard interface 2.Upload your file (accepted files: .flipchart, .notebook, . enb)                      IMPORTANT:   1.Flash and animations will not be converted.  2.Exclusive proprietary features from SMART will not be converted. 3.Time needed for conversion varies, dependin...

Why are there multiple myViewBoard Chrome extensions appeared on my Chrome?

The best way to solve this issue is to uninstall myViewBoard extension on your browser, and then download the latest version on Chrome Web Store. Once you reinstalled the newest myViewBoard extension, it will function correctly.

I have bound my cloud storage, but I still can't access them on myViewBoard

Double check your Cloud Storage Authentication, make sure you have bound them correctly. If your cloud storage is still not showing up, check the following: Sign in to your myViewBoard for Windows On the title bar, click Check to see if your cloud services are enabled or disabled Enabled Disabled

On myViewBoard for Android, why can't I open PDF files with more than 50 pages?

Due to software and hardware restrictions, myViewBoard for Android does not support opening PDF files with more than 50 pages. As a workaround, you can split your original PDF file into multiple separate PDF files with less than 50 pages each. For more information, see https://wiki.myviewboard.com/Magic_Box/Import_Resource. 

The QR Code sharing feature is missing or suddenly disappears

The QR Code sharing feature may sometimes become unavailable. Microsoft OneDrive and OneDrive for Business may occasionally invalidate tokens for security reasons. This is most likely to occur when users request password resets, application token resets, etc. for the affected account.  If this occurs,  perform the following steps:   S...