Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor. If your graphic card is capable of DisplayPort 1.1, please follow these steps and adjust monitor setting: “Menu >> Setup Menu >> DisplayPort 1.2 Off”.
The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monito...
The Auto-Pivot function uses DDC/CI to communicate with the monitor. Please make sure not to turn off the monitor’s DDC/CI option in the OSD menu when you are using the Auto Pivot function.
This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be. In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.
Please make sure to use “FW_Update_Tool_v1.08”. Please follow the step by step instructions below to resolve the problem. When the program is initialized, the error message shown below will appear. A Windows error message might also pop up few seconds later. Please close the program and the error messages, then follow the in...
The monitor’s OSD pivot function is only effective for the OSD window itself. Additionally, the vDisplay Manager software will be required for the operating system to automatically adjust the monitor’s orientation.
The input source auto detect function is only supported by specific model of monitors. Please refer to the user guide to confirm this feature. If your monitor supports this feature, it will be disabled by default. Please make sure to enable it within the OSD menu.
You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac 1.Mac with Thunderbolt 2: Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input. 2.Mac with Thunderbolt 3: Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode betw...
Temporarily select a different OSD rotation option and then set the Auto option again. If the option is still greyed out, apply All Recall from the monitor’s OSD Setup Menu.
Please open the OSD menu and navigate into “Input Select”. Then, select Auto-Detect and make sure it is set to ON.