Why is an entire column of LED Modules not on even though my DVLED Display is powered on?

DVLED Display with an entire column of unlit LED Modules.  Answer: There may be poor connection or loose wiring with the connectors from the System Control Box to the LED Module adapter board. Solution The column's most bottom LED Module will need to be removed with the Vacuum Suction Tool in order to access the connectors. ...

What is the Cabinet installation order of the DVLED Floor Stand configuration?

The Cabinet installation order varies from the Wall-mount configuration. Please follow the steps in the respective order for the Floor Stand configuration: Cabinet B moved to the left side of the floor stand bracket Ensured rear-cabinet mounting bracket is securely placed onto the top cross beam of the floor stand Ensured notches under the ...

What is the Cabinet installation order of the DVLED Wall-mount configuration?

The Cabinet installation order varies from the Floor Stand configuration. Please follow the steps in the respective order for the Wall-mount configuration: Cabinet C moved to the center of the installation position, and Cabinet B placed to the left side of Cabinet C Hex wrench used to help align and ensure no tile-to-tile steps before engagi...

What is the System Control Box installation order of DVLED Displays?

The System Control Box installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the System Control Box installation order: Seven system control box attachment points screwed down Control box Power cables: - Running from the back of the control box? - Running from ...

What is the LED Module installation order of the DVLED Displays?

The LED Module installation order is the same for the Wall-mount and Floor Stand configuration. Please follow the steps in the respective order for the LED module installation order: Anti-static gloves worn Began handling with delicacy, following numbers marked on the box of each module Confirmed arrow facing upwards when installing the LE...

How many sets of Ethernet and Power cables need to be attached to DVLED Cabinets?

Answer: The number of Ethernet and Power cable sets that need to be attached from the System Control Box to DVLED Display Cabinets will vary depending on Cabinet quantity. Please refer to this link to find the Cabinet quantity for the appropriate model. 

What do I need to do before installing the System Control Box Cover for a DVLED Display?

Answer: Before attaching the System Control Box Cover, connect the control box’s power cable to the control box cover's Power Button, and then install the cover with screws to complete the installation of the System Control Box.

What happens if I didn't wear Anti-static gloves when handling LED modules on my DVLED Display?

Answer: There may be damage to the LED module's circuitry. Please check for unlit LEDs and refer to the LED Acceptance Criteria to replace appropriately. Related link: "Do I have to wear the anti-static gloves when installing LED modules for the DVLED Display?"

How do I know which way is correct when mounting LED modules on a DVLED Display?

Answer: The correct orientation when installing the LED module is with the arrow (towards the center of the module's PCB side) facing up. 

What do I do if there's damage on the DVLED flight case that I received?

Answer: If you are the recipient of the DVLED flight case, you must document any damage to the fight case onto the BOL (bill of lading). For information on potentially damaged or missing contents inside the flight case, please refer to "I'm a DVLED installer, but I need to ensure shipment corresponds with what is supposed to be provided. What a...