UNIVERSE is developed using Microsoft Visual C++, it requires specific components and features to function properly. These components and features are not automatically installed on your computer. So, in order for the software to work correctly, you need to install the Microsoft Visual C++ Redistributable package on your computer.

If you see this error when opening UNIVERSE, please follow the instructions below:

1. Uninstall "UNIVERSE" from the Control Panel

2. Download "Microsoft Visual C++ Redistributable"

Download link: https://aka.ms/vs/17/release/vc_redist.x64.exe

If your computer is not an x64 system, please refer to Microsoft's official website.

4. Restart your PC

5. Click "UNIVERSE_Launcher.exe" and try to install it again

6. Open the "UNIVERSE.exe" shortcut on your desktop and try again

If you’ve followed the instructions but the problem still exists, please contact us for further assistance.