What can I do if the Viewboard is lagging?

We suggest refer to one of below cleaning methods.   1. Use the Side Tool Bar to clean all current processes.      2. Use vSweeper to clear memory and unwanted files.     3. Power off the Viewboard, then power it back on to clear all unnecessary data and close any running procedures.     Note: Using Browser/Chromium to play 1080...

Why isn't there any response while trying to connect IFP5550/IFP6550/IFP7550/IFP8650 by RS232?

1. A RS232 crossover cable and a RS232 adapter are included in the package of IFPxx50 series. Make sure to install both RS232 cable and adapter. 2. Make sure to set the communication settings below correctly     - Baud Rate Select: 9600bps (fixed)     - Data bits: 8 bits (fixed)     - Parity: None (fixed)     - Stop Bits: 1(fixed)  3.If...

Why can't I adjust the Hue and Sharpness settings on the slot-in PC and HDMI source?

The Hue and Sharpness settings are only adjustable for the Analog source such as AV in /VGA source.

What to do when: "Machine Code: 667406643860" shows up on my Viewboard after a reset?

This happens because vCast requires a license key to activate. Please ensure your Viewboard is connected to the internet to get “Registration OK” to show on screen to work.

How can I recovery VPC14-WP or VPC10-WP Windows OS?

You  can use the Recovery button that locate at VPC front panel to recovery the OS system.

What default app can be displayed in the ViewBoard vLauncher?

Below apps will be displayed in the ViewBoard vLauncher with firmware date after Jan/2021.    

Where do I find IFP50/30/70 series touch driver for Mac?

Please download the touch driver for Mac in below link or visit the product page on our website.    IFP 50-1/50 Gen 1: Download IFP 30: Download IFP 50-2/50-2 EP/50 Gen2/50-3/50-3A/50-3B/50-3 Gen 3/70: Download

What is the USB Type-C specification and video streaming compatible device by IFP6570 and IFP8670?

ViewSonic’s IFP6570 and IFP8670 USB Type-C port supports the below specifications: 1. DP alt mode: supported with DP1.4 (4K@60hz) 2. Power delivery specification: 60W (5V3A、9V3A、12V3A、15V3A、20V3A) 3. USB data transfer rate specification: USB 2.0 (480 Mbps) Note: USB Type-C refers to the connector type, not the capability of...

What to do if I want to power on IFP50 by RS232 LAN command?

1. You need to switch the Standby Mode to "Sleep" On IFP50. Please refer to this FAQ if you can not switch to this mode. 2. You can now use RS232 LAN command to power On/Off the IFP50 series.

How do I configure on IFP and use player to power IFP on and off by HDMI CEC?

1.Please turn on player’s HDMI CEC function.  2.Connect IFP and player in HDMI cable.  3.Please turn on HDMI CEC function in “Input Setting” on IFP. <Note> Not all HDMI ports on IFP support CEC, please check UG to identify which port(s) support(s)