How to update F/W on EP3220/4320/5520?

Upgrade under the factory menu Copy MstarUpgrade.bin in USB and Insert U disk to the USB port Press Input menu and then press 2 5 8 0 to activate factory menu (Fig. 1) Move to “Upgrade Main” item and press OK button to confirm. (Fig. 2) Select “Confirm” to confirm the upgrade (Fig. 3), the system will automatically reboot and start the up...

CDE6502 and e-Poster F/W Update SOP

Upgrade under the factory menu Copy MstarUpgrade.bin in USB and Insert U disk to the USB port Press Input menu and then press 2 5 8 0 to activate factory menu (Fig. 1) Move to “Upgrade Main” item and press OK button to confirm. (Fig. 2) Select “Confirm” to confirm the upgrade (Fig. 3), the system will automatically reboot and start the up...

How to get Signage Manger Installation log, when you have an issue to install Signage Manger in MS Windows

Please try following step: A. Generate log: 1. Open cmd.exe with Administrator 2. Change to the directory with installation file. 3. Type command: msiexec /i Signage_Manager_Setup-3.0.2.108.msi /l*v 001.log It would generate log named 001.log. B. Turn off anti-virus software, it may delete temporary file when installing. Please send y...

How many player can Signage Manager support?

The maximum management devices of Signage Manager is 50 devices.

How can I recovery NMP-302w?

What network ports should be opened on media player to work with Signage Manager?

Signage Manger communicates with media players through local area network (LAN). Some of network ports on media player must be enabled for software to properly working with player: Port TCP UDP Description 80 TCP   Hypertext Transfer Protocol (HTTP), main communication port with legacy players (e.g. NMP-302-W/580). 8080 TCP...

Does CDE4302 have a Clone feature?

Yes, CDE4302 / CDE4803 / CDE4803-H/CDE 5520 have a clone feature and following is clone SOP setting in the OSD:  CDE4302/4803/4803-H/5502 OSD Clone SOP  1.     Plug USB storage on USB port 2.     Set the item in OSD menu what parameter you need. 3.     Press MENU 1 9 9 9 OK on remote control to entry factory menu 4.     In factory m...

How to get back to the dashboard while content is playing via vSignage?

There are two methods to get back to the dashboard. 1. Press up button on the remote control to go to the dashboard 2. Directly press and hold anyone of the corner area, after successfully triggering the countdown, the corner area will flash in reverse (as shown in the figure). It will exit after ten seconds. 

How do I enable or disable Auto Play function on EP5520/T

1. Use the ePoster remote control, press the Menu button.  2. Use the arrow buttons on the remote scroll to the right and select the Lock option.     3. Press OK to enter Lock menu. 4. When prompted enter use the remote to enter the password (default  standard user password is “0000”). 5. Scroll down to Auto Play and change the option to On...

What media files format are supported when using USB multimedia player on EP5520(T)/EP5540(T)?

Below are supported media files format.