When conducting in-app updates in Whiteboard for Android, please be aware that incomplete software downloads caused by restricted Wi-Fi, interruptions, or other connection issues can lead to update problems. 

Users trying to update from v.2.11.8 and above might see the error message "There was a problem parsing the package" when proceeding with an in-app update.

Error Message: Problem parsing the package 

To resolve the issue, please make sure the device has a stable Wi-Fi connection and clear the app data.

To clear the app data:

1.     Go to: Settings > App > myViewBoard Whiteboard.

2.     Select Clear Data.

3.     Relaunch the Whiteboard app and update again.