How to set the OSD pivot feature to auto when it is greyed out in the OSD menu?

Temporarily select a different OSD rotation option and then set the Auto option again. If the option is still greyed out, apply All Recall from the monitor’s OSD Setup Menu.

Why can’t my Windows desktop rotate to match the monitor’s orientation when OSD pivot function is set to Auto?

Since OSD pivot function in the OSD menu only affects the OSD menu itself. Please also install vDisplay Manager in your operating system so that your operating system screen can automatically rotate with the monitor’s orientation.

How to enable the input source auto detect function?

Please open the OSD menu and navigate into “Input Select”. Then, select Auto-Detect and make sure it is set to ON.

Why didn’t the OSD menu auto rotate to match the monitor’s orientation?

The monitor’s OSD pivot function is only effective for the OSD window itself. Additionally, the vDisplay Manager software will be required for the operating system to automatically adjust the monitor’s orientation.

Why didn't my Windows desktop automatically rotate to fit the orientation of the monitor when the Auto-Pivot function is enabled on my Windows OS?

For optimal performance, please make sure your monitor is fully up to date. If your VP2468 monitor’s firmware version is M001 or M002, please make sure your OSD Pivot and Auto-Pivot functions are, both, set to Auto.

Do the VP2468’s USB ports support Apple device power charging?

The 4 USB ports support 5V 900mA Apple device power charging. The fourth downstream USB port can support device charging while the display is on “standby mode”, but all other ports will only charge devices while the display is “on”. As of Dec. 11 2020, VP models support standby model with charging function via 2.1A USB port of monito...

Why is the auto-pivot function not able to detect my monitor’s orientation?

The Auto-Pivot function uses DDC/CI to communicate with the monitor.  Please make sure not to turn off the monitor’s DDC/CI option in the OSD menu when you are using the Auto Pivot function.

How to check the monitor’s current firmware version?

There are 2 ways:   1.On Monitor, please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version.   **For VP2468 versions M001 and M002, this function is not supported. If the firmware version is not present in the Information page, please update to version M010 or later.     2. On PC/Laptop, you ...

How to disable Auto Pivot function under Windows 10?

You can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

Do VP series monitors support an Apple MAC Thunderbolt connection?

You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac  1.Mac with Thunderbolt 2:  Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input.   2.Mac with Thunderbolt 3:    Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode betw...