For myViewboard Windows users, the current production version is limited by the Chromium Embedded Framework (CEF) and cannot support MP4 videos in codec H.264. Users can either download the MP4 in another codec, or choose to play the YouTube video in another application (outside of myViewBoard). Please check the video codec, and then c...
*Please update to version v.2.19.16 or later to enable this feature on a ViewSonic ViewBoard. To use writing recognition, users will need to download and activate the appropriate language pack when the ViewBoard is connected to the Internet. If you see the below message, it indicates that a language pack has not been downloaded yet. ...
Issue Description Users may experience blurry icons when using the myViewBoard for Windows application after scaling from an HD screen to a 4K screen on an extended display setup. Similar issues may occur when users extend their PC display to a ViewBoard with a larger screen and higher resolution. Please note: The objects on the canva...
The Live Caption feature has been available in myViewBoard for ViewBoard since version 2.19.10. Entity Users can request access to Live Captions by having an Entity admin contact myViewBoard Support. This feature is available exclusively to Entity accounts. Please note: The Live Caption feature is license-based and requires annual rene...
When running "Whiteboard for Windows v2.68.4", you'll need to have admin privilege for software update. We highly recommend UNINSTALLING v2.68.4.0 and downloading v2.68.6.0.exe (executable file) or the latest version from myViewBoard.com/downloads. This updated version of the software resolves the admin privilege issue.
Teachers using GSuite services such as Google Slides, Google Doc, and others may fail to import large files via Magic Box in myViewBoard Whiteboard. The limitation is a result of Google API limitations that only allow "exported PDF file(s) less than 10MB in size" to be exported successfully. If the exported file is larger than 10MB, then t...
The Embedded Browser was updated to support more website services; however, the Chromium Embedded Framework (CEF) has the limitation on playing video in codec H.264. This new update has affected Whiteboard users to play videos encoded in the H.264 codec. Please advise users to convert the video into Mp4 or other supported formats. This limit...
When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue. Error message: If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by goin...
myViewboard Whiteboard users can search images from "Image Search" and some features such as AI Pen, Embedded Browser, and Magic Box import. In the second week of November, some users encountered an issue of "image search not found” due to a recent Microsoft API update. The Whiteboard apps have been updated accordingly to fix this issu...
Whiteboard for Windows users may disable the "cursor" when writing with the Thick and Thin Pen on myViewBoard Whiteboard for Windows. The function can be adjusted from Windows settings. Since Windows settings in Windows 11 and Windows 10 vary, please check the user's model/Operating System. To disable the “cursor”: Step 1: In Windows OS, ...