When users encounter 'Import Error', please adjust 'Views mode' in Windows Microsoft Word app in the steps below. First change to 'Print Layout' and close the app to fix this issue.

Error message:

If Word opens in a different view, such as 'Webview' or 'Read Mode', switch to 'Print Layout' view. This can typically be done by going to the 'View' tab on the ribbon and selecting 'Print Layout'.  

Step-by-Step:

1. Launch the Microsoft Word, go to 'View' > select 'Print Layout' in Views

2. Switch to Print Layout and fully close the Word app. 

3. The user may import the docx file format to the Whiteboard.