Install log error: "Failed due to insufficient privileges"

Issue: "Error Code: 1925" and "Error Code: 1603" When you're installing UNIVERSE, the following error appears in your UNIVERSE installer log file: ERROR: 1925 – Failed due to insufficient privileges This error means the Windows account you are using does not have administrator privileges.  To run the UNIVERSE installer, log in wit...

How to create a meeting room

1. Log into your account in UNIVERSE If you do not have an account, you can click here to register a trial account for 30 days. 2. Click on the house icon in the sidebar located in the top right corner  If you are not able to see the sidebar, press "Tab" on your keyboard. 3. Click "Meeting" in "Create Space" and select a theme Af...

Can I have a customized 3D campus design for my school?

The custom 3D campus is available for UNIVERSE custom plan accounts only.    If you are interested in this plan, please contact us, and a UNIVERSE team member will get in touch with you shortly. 

Get started on your UNIVERSE journey

Welcome to UNIVERSE by ViewSonic. To start your journey on the virtual campus, follow the step-by-step instructions below! 1. Create an Account You can sign up for an account to try UNIVERSE free for 30 days! 2. Install and Launch UNIVERSE Select your platform of choice and download UNIVERSE Windows 64 bit MacOS For A...

Minimum requirements and device specifications

To download the UNIVERSE application, please click here. If you are using a MacBook, we kindly request that you download the application from our website instead of the App Store. Before proceeding with the download, we recommend checking the minimum system/device requirements for running the UNIVERSE application to ensure a smooth use...

How to create a customized space

You can create and set up your own space with the "Customize My Space" feature  1. Log into your account in UNIVERSE If you do not have an account, you can click here to register a trial account for 30 days.   2. Click on the house icon in the sidebar located in the top right corner   If you are not able to see the sidebar, p...

How to install and launch UNIVERSE

This article will show you how to install UNIVERSE application and launch it step by step. 1. Select your platform of choice and download UNIVERSE  Windows 64 bit For Android users, we only support Chromebook.  For iOS users, we only support iPad. 2. Launch UNIVERSE by clicking on the downloaded file, "UNIVERSE_Launcher"...

How to create a collaborative space

Within the space, there are various boards available for teachers and students to share their work or any relevant information. To project their content onto a board, users simply need to approach it and press the "E" key. This feature enables all users to view the content simultaneously, facilitating discussion and promoting engagement and col...

How to create a classroom

1. Log into your account in UNIVERSE  If you do not have an account, you can click here to register for a trial account for 30 days. 2. Click on the house icon in the sidebar located in the top right corner  If you are not able to see the sidebar, please press "Tab" on your keyboard. 3. Click "Create Space"  From here, you ca...

How to create an account

You can directly go to this page to sign up for a new account. 1. Fill in your information  After filling in all the information, the system will automatically send a verification email to your registered email. 2. Verify your email address Sign in to your email, look for the verification email in your inbox, and click "Verify" in ...