[Participant Page] Student fails to sign in

If students are unable to sign into the ClassSwift Participant Page, here are some possible scenarios and troubleshooting steps you can guide them through: "Bad Request" Error Message If a student encounters a "Bad Request" error message while trying to log in to the ClassSwift Participant Page, it typically means there's an issue with...

Why aren't there clickable links in my ViewSonic system email?

This issue may be related to the email format settings in your email program. To protect users from accidentally interacting with phishing sites or automatically downloading images from unknown emails, the network administrator of your school or organization might have set the default email format to plain text mode. This setting removes extern...

What should I do if I face internet connectivity issues while using ClassSwift on my organization or school network?

If you're experiencing internet connectivity problems while using ClassSwift on your organization or school network, don't worry. We've outlined some steps to help you troubleshoot and resolve these issues quickly.  Download the Internet Connection Test document and follow the guidelines provided. If any tests fail, proceed to step 2. Do...

How to troubleshoot unknown errors

Encountering unknown errors can be frustrating, but troubleshooting them doesn't have to be. This guide will walk you through the steps to identify and resolve unknown errors in ClassSwift.    Check for Updates:  Ensure that you are using the latest version of ClassSwift. Sometimes, unknown errors can be caused by bugs in older versio...

Students cannot re-select their names / seat numbers to enter the classroom after leaving

ClassSwift's student settings primarily rely on seat numbers rather than being linked to individual accounts, providing a straightforward method for students to join a classroom. Typically, students can enter a classroom by either scanning a QR code or using a provided link and selecting their designated seat number. Even if they close the bro...

Why couldn't students submit their answers?

Possible Causes:    Network Connectivity Issues: Poor internet connection or network disruptions can hinder students' ability to submit their answers. This can occur if the student's device is not connected to a stable network or if there are network issues on the school's end.  Technical Glitches: Sometimes, technical issues within t...

Why do students' records disappear when they leave the class?

In ClassSwift, student records may disappear when they leave the class if the session is not properly ended by the teacher.    To ensure that student records are retained and accessible even after they leave the class, teachers should follow these steps:    End the Class: Before students leave the classroom voluntarily, it is esse...

Why can't I access ClassSwift Hub?

If you are having trouble accessing ClassSwift Hub, there could be several reasons related to your account type, plan status, or technical issues. This guide explains the possible causes and suggests solutions to help you regain access.    Common Reasons for Access Issues  1. Type of Plan  Plan Limitations: ClassSwift Hub is only a...

Why does my role appear differently in ClassSwift Hub compared to the role I selected during the signup process?

In ClassSwift Hub, you may notice that your assigned role appears differently from the one you initially selected during the signup process. This discrepancy often raises questions about why this difference occurs.    The reason behind this is the distinction between the role you select during signup and the role you hold within your org...