Why didn’t the OSD menu auto rotate to match the monitor’s orientation?

The monitor’s OSD pivot function is only effective for the OSD window itself. Additionally, the vDisplay Manager software will be required for the operating system to automatically adjust the monitor’s orientation.

Do VP series monitors support an Apple MAC Thunderbolt connection?

You can refer to this article to identify the port of your Mac device. Identify the ports on your Mac  1.Mac with Thunderbolt 2:  Please use a mini DisplayPort cable to connect between your Mac to VP monitor’s mini DP or DP input.   2.Mac with Thunderbolt 3:    Please use a Thunderbolt 3 or USB Type-C cable capable of DP ALT mode betw...

Why isn’t the monitor displaying anything after I plug in my DisplayPort input?

Please make sure to connect PC to the DisplayPort input instead of the DisplayPort output port on the monitor.    If your graphic card is capable of DisplayPort 1.1, please follow these steps and adjust monitor setting:   “Menu >> Setup Menu >> DisplayPort 1.2 Off”.

What ViewSonic monitors can support Auto Pivot function?

As of Dec. 8 2020, below VP models support Auto Pivot function.   VP2458, VP2468, VP2468a, VP2768, VP2768a, VP2785-4K VP2768-4K, VP2785-2K, VP2771, VP2775, VP3268-4K.   Please refer to below steps to enable the function.   1.Download and install vDisplay Manager. 2.Follow UG for connection and setting. 3.Enable DDC/CI in monitor OSD to...

Minor image retention may occur when a static image is displayed on the screen for extended periods of time.

This is a normal occurrence for In-Plane Switching (IPS) monitor panels. The longer an image is left static on the screen, the more noticeable image retention will be.  In order to prevent image retention, enable the screen saver function on your monitor so that images are not static on your screen for extended periods of time.

How to disable Auto Pivot function under Windows 10?

You can set the Orientation setting to Landscape/CW90°/CCW90° or disable the “Auto Pivot” application.

Why didn't my Windows desktop automatically rotate to fit the orientation of the monitor when the Auto-Pivot function is enabled on my Windows OS?

For optimal performance, please make sure your monitor is fully up to date. If your VP2468 monitor’s firmware version is M001 or M002, please make sure your OSD Pivot and Auto-Pivot functions are, both, set to Auto.

How many monitors can I connect when utilizing the Daisy Chain connection on VP series?

 Please refer to below table:   Model Qty Native Resolution VP2468 4 1080P VP2468a VP2768 VP2768a VP2785-2K VP2771  VP2775 2 2*1440P 3 1*1440P+2*1080P  

How to check the monitor’s current firmware version?

There are 2 ways:   1.On Monitor, please navigate to OSD -> Setup Menu -> Information, where you will see your current firmware version.   **For VP2468 versions M001 and M002, this function is not supported. If the firmware version is not present in the Information page, please update to version M010 or later.     2. On PC/Laptop, you ...

Cannot open vDisplay Manager. A pop up indicates that the "RtHubSSContrl.exe " file is missing.

There are two methods to re-start this service that may fix the issue:       1. Uninstall vDisplay Manager, and reinstall it, try to launch vDisplayManager again. 2. Press the “Windows Key + R” to open the “Run” window, and input “services.msc”.  Find “Realtek Hub Wakeup Service”, and start it.  If there is a warning messag...