How to fix touch issues when connected by HDMI and USB Touch cables?

For users who connect PC devices to the ViewBoard with HDMI and USB Touch cables, it is advised to plug in the cables first, then start our myViewBoard Whiteboard for Windows application.   The computer needs to enable touch drivers to receive feedback and use features (such as "use finger to move canvas") in different ViewBoard settings....

How to change default setting of Three-Finger Touch Gesture on Windows 11?

The Windows 11 system has three-finger/four-finger gesture enabled by default.   To change the default touch gesture settings on your Windows 11 Slot-in PC, please do the following:       1. Select Start > Settings > Bluetooth & devices > Touch.  2. Select Three- and four-finger touch gestures > Off.

iOS users using Companion app to "Throw" cannot see the image/video in Whiteboard for Windows

When iOS users throw a photo or video using our Companion app to Whiteboard for Windows, sometimes the photo/video cannot be shared because the computer may not have the necessary software installed to decode the file format created by the iOS device (e.g., HEIF/HEVC format).   To see photos/videos taken with iOS devices, please change the ca...

Why I cannot see Participate Mode?

Participate Mode is a feature in Whiteboard for Windows, which requires: ·       Windows OS build version 1903 or later ·       Whiteboard version 2.41.5.0 or later     To check the Windows OS build version, go to: Settings > System > About. To check the Whiteboard for Windows version: 1.         Open Whiteboard for Windows. 2.   ...

“Video unavailable” - How to play video from the Youtube widget

When YouTube content is protected by the content creator, the YouTube widget will show “Video unavailable” and the video will not play.  YouTube is a third-party service so the content policy cannot be changed by the myViewBoard Suite.   However, there are two alternative options: ·       Use the Embedded Browser to search for a YouTube ...

Turn off Scribble in iOS settings to enhance Apple Pencil performance in Whiteboard (iPad)

To enhance the performance of the Apple Pencil when writing in myViewBoard Whiteboard: 1. On your iOS device, go to: Settings > Apple Pencil > Scribble. 2. Disable Scribble.

PDF files downloaded from Google Slides might show blank pages in Whiteboard for Windows

Some pages might be blank when Whiteboard for Windows users import PDF files downloaded directly from Google Slides.   The root cause is unsupported fonts in the Universal Windows Platform (UWP) provided by the Windows system.  Currently, it is a limitation because our Whiteboard for Windows uses the PDF reader libraries listed belo...

Does myViewBoard Whiteboard for Windows support multiple boards?

For now, it is a limitation. Our Whiteboard series does NOT support opening multiple files, alternating tabs, nor multiple log-ins.   Many myViewBoard users hope to utilize different tabs so they can easily switch between different lesson plans, and we hear you. Stay tuned for more myViewBoard Suite features that will continue to amaze you...

Whiteboard update requires administrative privilege (v.2.61)

For many myViewBoard users, the Whiteboard for Windows software automatically updates monthly so the user can always have the best user experience.    In the next release (v.2.61), there will be an update to Certificate Authenticator in Whiteboard for Windows which will require the user to grant administrator privileges for the update.   Fo...

How do I deploy MSI to multiple Windows devices (Windows 10 and above)

This explains the steps on how to install MSI to multiple Windows 10 and above devices using Group Policy from Microsoft Server. Create an Organizational Unit (from Microsoft Server) Sign in to Windows Server using the "Domain Adminstrator" role.  Go to: Server Manager > Tool > Active Directory Users and Computers. Under Active ...

Contact Us

Contact Us directly if you’re unable to get the answers and solutions for your ViewSonic products.